Dear Friends and Clients,

We at Rutland Veterinary Clinic and Surgical Center want to inform you of all the new policies and procedures we are taking to combat the coronavirus (COVID-19) pandemic. The steps that we are taking are in efforts to encourage social distancing with others and to keep both our clients, outside personnel and our staff safe and healthy. Below are the procedures that we will be enacting on Monday, March 23, 2020.

Policies and Procedures Effective March 23, 2020

            Wellness Examinations

At this time Rutland Veterinary Clinic and Surgical Center will be continuing to perform wellness care for our patients and clients. We will be instilling a “limited-contact” policy for our clients and be removing the presence of clients within our building. Therefore we will be informing owners/clients when they make appointments that upon arrival to not enter the building and to call us at 802-773-2779. Our staff will be out to escort their animal from the car and direct the clients/owner of the next steps. Communication and payment information with the owner/client beyond this will be through the phone.

Non-Emergency Sick/Diagnostic Examinations

Rutland Veterinary Clinic and Surgical Center will be continuing to perform sick/diagnostic care for our patients and clients. We will be instilling a “limited-contact” policy for our clients and be removing the presence of clients within our building. Therefore we will be informing owners/clients when they make appointments that upon arrival to not enter the building and to call us at 802-773-2779. Our staff will be out to escort their animal from the car and direct the clients/owner of the next steps. Communication and payment information with the owner/client beyond this will be through the phone. We are also encouraging owners to utilize our day admission option for sick/diagnostic patients. This will be at no additional charge and allow RVCSC to treat animals efficiently.

Emergency Examinations

Rutland Veterinary Clinic and Surgical Center will continue to do on-call emergency and emergency cases (during active business hours) to serve Rutland and the surrounding communities. We continue to stress that clients call ahead of the emergency so that we are prepared to receive the animal. During active business hours when clients arrive we request that they call us from their car at 802-773-2779. Our staff will be out to escort the animal from the car and direct the clients/owner of the next steps.  During off-business hours emergencies, we will be asking that only a maximum of one member come with their animal as we will be escorting them into a separate area of the building with the patient.

Medication and Food refills

Rutland Veterinary Clinic and Surgical Center will continue to fill medication and food requests for our clients. We are asking our clients to call a minimum of 24 hours beforehand so that we can fill it accurately and efficiently. We will be asking our clients to pay over the phone before in order to expedite and reduce the person to person contact with our staff. Once the medication or food has been filled we will be asking our clients to call us at 802-773-2779 when they arrive so that we may run it to their car.  We encourage our clients to use utilize our online store Rutlandvet.Vetsfirstchoice.com and our online food store proplanvetdirect.com.

Boarding

We will be suspending our boarding capabilities for the time being. At this time we have contacted those that have had reservations and made efforts to find a suitable replacement if need be. For animals that are currently here during the transition time, we are asking that at the time of pick-up clients call us at 802-773-2779 to collect payment and to deliver their animal to their vehicle.

Change in Active hours

During this time we will be making changes to our active open hours to Fridays and Sundays. Starting the week of March 23rd going forward our office will be closed to appointments, medication refills and food pickups on Fridays at 5 pm and Sundays at 2 pm. We will still be open for on-call emergencies as usual after these hours. We will not be dispensing medications or food while we are in our office closure hours. The active business hours going forward will be as follows.

Monday:          7 am to 8 pm

Tuesday:         7 am to 8 pm

Wednesday:    7 am to 8 pm

Thursday:        7 am to 8 pm

Friday:             7 am to 6 pm

Saturday:        7 am to 5 pm

Sunday:           7 am to 2 pm


We understand it is challenging to put our lives on hold as well. We understand the well-being of our pets is just as important to us as our own health. If you as our client are feeling unwell and your pet has a routine visit, please reschedule your appointment. If you are experiencing an emergency with your pet and you are unwell, please let one of our team members know so we can put extra precautions in place.

We are asking all clients and staff to keep up-to-date on this situation. We will be following all local, state, and national regulations and will be taking guidance from the AVMA as well. If you have any questions, feel free to call the clinic at (802) 773-2779 or email at info@rutlandvet.com. The health of you, your family, your pets, our team members, and our communities are our first priorities.

Sincerely,

The Team at Rutland Veterinary Clinic and Surgical Center

A Smelly Subject: Anal Glands and Your Pet 

Ew, right? The subject of anal glands is not something most people want to explore. They’re there. We know about them (or maybe you did not?) but isn’t that where the curiosity ends? Well, there is a lot to know about these scent makers and what they are all about.

The team at Rutland Veterinary Clinic and Surgical Center is here to expand upon this icky, yet important topic of anal glands and your pet’s health.

What Are Anal Glands?

Anal glands are sacs that secrete an unmistakable scent that is believed to mark territory and communicate to other animals. These glands are about the size of a pea and are positioned in the rectum, on either side. The secretions range from a thin liquid to a paste-like substance. 

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A Year In Review: Rutland Veterinary Hospital’s Top Blogs of 2019

As we embark on a new year and all the fresh starts it brings, we can’t help but think back to 2019 and take stock. What worked well for us? What successes did we have? How did we share our gifts and talents? 

Rutland Veterinary Hospital has been ruminating on those same questions. And we are ready to embark on a new year by thinking about how we can continue to share our learning and knowledge with you, and to make it easier for you to take great care of your four legged friends. 

To that end, we write and publish this blog, and it’s our honor to do so. As we looked back, we checked our most popular blogs of 2019, and we are sharing them here with you. We hope you enjoy! 

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Holiday Pet Adoption Basics: Bringing Home A New Pet for the Holidays

As your family gathers together for the holidays, is there a lonely spot on the couch? Perhaps you’ve been considering adding a new pet to your home and are thinking about adopting one for the holidays? 

There are certainly some wonderful things about adopting a new pet for the holidays but we do not recommend giving pets as gifts. Based on a new ASPCA study, 86% of pets given as gifts are still in the home which is wonderful to hear but still, one has to wonder about the other 14% of pets that were returned, re-homed, or abandoned.

There is a lot to consider before bringing home a new pet for the holidays. 

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Fright Night: How To Practice Halloween Pet Safety

Ghouls, jack-o-lanterns, and the tricks and treats of Halloween are fun for  adults and children alike. At this time of year, anticipation runs high as we approach this most beloved holiday. We spend hours planning our costume, making Halloween treats, and setting up our yard as a scary scene – but have you thought about what Halloween means for our pets? 

There are several pet emergencies that are unfortunately common on or around Halloween. And the decorations, costumes, and candy can land your pet in a cauldron of hot water. 

Like most things, a little awareness and preparation can make Halloween pet safety a breeze. Read on for some ideas and thoughts about how to make Halloween both fun for you and safe for your pets. 

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Are You Ready to Brush Your Pet’s Teeth?

Many pet owners shudder at the prospect of opening the jaws of a highly resistant animal. Like getting a rectal temperature or cleaning up a hairball, it just doesn’t come naturally. However, with time and patience, brushing their teeth becomes a normal part of responsible pet ownership. 

In fact, when you brush your pet’s teeth regularly they adapt to this new routine. The best part about this? Your efforts will be rewarded with overall health and wellness.

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Is It Time to Spay or Neuter Your Pet?

A white and gray kitty sitting on a fancy chair

There are a multitude of reasons to spay or neuter your pet, but it can still be a tricky choice, and surgery for your beloved pet is certainly a big deal. That’s why we recommend learning as much as you can about this procedure from your Rutland Veterinary Clinic and Surgical Center team. 

The Basics

In a spay surgery, the ovaries and uterus are removed. Also known as an ovariohysterectomy, this procedure prevents pregnancy and eliminates future heat cycles for female pets. A neuter is the surgical removal of the testicles in male pets so that they cannot mate.

Both of these procedures are performed in the surgical suite under general anesthesia. We take your pet’s safety seriously, and will evaluate her health before, during, and after the procedure. We use the most advanced anesthetics, patient monitoring, and pain medication to ensure your pet’s safety and comfort.

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New Buzzword on the Street: All About BEG Diets

If you dabble in social media and love pets like we do, you have probably seen the FDA release about BEG diets. A lot of attention has fallen to these pet foods manufactured by boutique companies, containing exotic ingredients, and/or identifying as “grain-free”.

There is a lot of information to sort though, though, and opinions abound. The staff at Rutland Veterinary Clinic wants to help shed a little light on what is going on so that our pet owners can make the best decisions for their pets

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What Can You Do About Pet Noise Anxiety This Summer?

It seems impossible to avoid all situations that result in fear, stress or confusion, but we do our best for our pets, right? Some pet owners know from experience that the sound of the blender or vacuum cleaner upsets their dog, or that they cannot walk anywhere near a construction site. Other owners are just beginning to get to know their pets, an experience that can take many months together.

Whatever the case may be, pet noise anxiety is a real threat to an animal’s well-being – especially during the summer months.

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At Your Fingertips: All About Our Online Veterinary Pharmacy

Ordering your pet’s prescription food, medication, or parasite preventives from the comfort of home sounds like a great thing – and, for the most part, it is. Shopping online for pet meds certainly has its place in our modern world, but it can also expose your pet to some serious risks.

At Rutland Veterinary Clinic, we offer the convenience of online ordering combined with the safety of receiving medications that are backed by manufacturers. Keep reading to learn more about our online veterinary pharmacy and why it’s one of your best options when it comes to ordering your pet’s prescriptions.

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